Refunds

IPTV plan (digital service)

Access is activated after we confirm the order. Once access has been delivered and used, the service has started: a full automatic refund is not owed, except if we failed to provide the service.

If we cannot activate access within a reasonable time after payment, you may cancel and get a refund of the amount paid for that plan.

A change of mind after activation, weak Wi-Fi, a missing store app or an incompatible TV is not enough, on its own, for a full refund. We can then point you to another device, a guide, or the Android TV box.

Android TV box

For an unopened parcel, returned as received, a withdrawal request may be made within 14 days of receipt. Return shipping is yours unless we made a mistake.

A box that is clearly used, damaged or incomplete (missing remote or power adapter) may be refused, or reduced by refurbishment costs.

The 15 months of service tied to the box follow the same rules as a plan once access is activated.

Refund timing

After written agreement, the refund goes via the same payment method when possible, within an indicative 14 days. Bank delays are outside our control.

How to ask

Write to info.iptveurop@gmail.com or WhatsApp +33 6 44 65 53 21: name, order email, product (duration or box), reason. A photo of the parcel may be requested for hardware.